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Welcome to 
St. Helena Parish Dispatch

 

                      

 

 

 

 

                     

 

Rhonda Leisa Ballard
Communications Supervisor

 

 

 

 

Kenya Hurst
Communications Officer

Stormy Tomlinson
Communications Officer
 

 Doris Sanders
Communications Officer

The St. Helena Parish Sheriff's Office dispatch unit provides the foundation of success and can be called a group of silent heroes. The duties of a dispatcher are to ensure that all calls to the Sheriff's Office are handled with integrity and the urgency that is needed for the Road Deputies while also assisting citizens in the department lobby and responding to outside agencies with requests.  The ability to multitask as a disptacher is important, especially when it all happens at once.  They are responsible for dispatching calls in reference to criminal activity and to check and ensure the safety of the officers that have responded to calls, along with many other various tasks.  Let's take a quick look at some of their duties:

  • Receiving intial calls
  • Entering info into the computer
  • Prioritizing calls
  • Deciding who the proper response personnel are
  • Using maps to give proper directions and to see if the offense occured in our parish
  • Tracking calls for the specific time of disposition
  • Dispatching law enforcement officers
  • Dispatchers communicate with all field units by radio (the dispatcher functions as the lifeline for the units in the field)
  • Communicating the wants and needs of the public to the proper agency or department
  • Receiving the needs of the units in the field, then determining how to assist

Dispatchers work in an office environment having multiple duties to perform in conjunction with their dispatch duties, and for all the job responsibilities they have, it's all about assigning priorities to each call received (that's why some callers question the response time of the deputies).

Tips for Callers

Speak slowly and clearly.  Let the dispatcher ask the questions that the first responders will need to know.   When you call for  assistance, you should have available:

Where: The location of the offense.  While you may be calling from a location separate from where the offense occurred, please advise where the offense happened.

What: What is the offense?  What is the reason you need a deputy?

Who: Who is causing the problem?  Did you see them?  What is their description?

Weapons: Were there any weapons involved?  What kind?  Are the weapons still on the scene?

Direction of travel: If the person left the scene, which direction did they go?  Did they leave in a vehicle?  Can you describe the vehicle and do you get their license number?

Most Importantly: Please try to stay calm.  While the dispatcher realizes that this call may be extremely serious, please be patient and help us help you.

Be sure to make a note of as many of the descriptors (see illustration below) as possible.  Keep the information for the officer when he/she arrives. 

 

 

 

 

 


Missing: LESLIE GOMEZ (LA)
LESLIE GOMEZ, Age Now: 16, Missing: 08/07/2017. Missing From DENHAM SPRINGS, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Livingston Parish Sheriff’s Office (Louisiana) 1-225-686-2241.

Missing: JERNIESHA HARRIS (LA)
JERNIESHA HARRIS, Age Now: 17, Missing: 05/24/2017. Missing From LAFAYETTE, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Lafayette Police Department (Louisiana) 1-337-291-8600.

Missing: NAR'QUISIA DODSON (LA)
NAR'QUISIA DODSON, Age Now: 17, Missing: 07/16/2016. Missing From BAKER, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Baker Police Department (Louisiana) 1-225-775-6000.

Missing: DENISE PRAK (LA)
DENISE PRAK, Age Now: 16, Missing: 07/17/2017. Missing From NEW IBERIA, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Iberia County Sheriff's Office (Ohio) 337) 369-3711.

Missing: JAI'LYN POUNCY (LA)
JAI'LYN POUNCY, Age Now: 17, Missing: 06/30/2017. Missing From BOSSIER CITY, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Bossier City Police Department (Louisiana) 1-318-741-8605.

Missing: AMBER FUTRELL (LA)
AMBER FUTRELL, Age Now: 17, Missing: 05/01/2017. Missing From BALL, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Ball Police Department (Louisiana) 1-318-640-4673.

Missing: BRIANNA HAYCRAFT (LA)
BRIANNA HAYCRAFT, Age Now: 17, Missing: 05/06/2017. Missing From NATCHITOCHES, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Natchitoches Police Department (Louisiana) 1-318-352-8101.

Missing: MICHAEL SULLIVAN (LA)
MICHAEL SULLIVAN, Age Now: 17, Missing: 03/13/2017. Missing From RAYVILLE, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Richland Parish Sheriff's Office (Louisiana) 1-318-728-2071.

Missing: KEIOSHA FELIX (LA)
KEIOSHA FELIX, Age Now: 20, Missing: 04/30/2012. Missing From DUSON, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Lafayette Parish Sheriff's Office (Louisiana) 1-337-232-9211.

Missing: T'MAYIA KINNEY (LA)
T'MAYIA KINNEY, Age Now: 17, Missing: 02/27/2017. Missing From BOSSIER CITY, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Bossier City Police Department (Louisiana) 1-318-741-8611.

Missing: WESLEY MORGAN (LA)
WESLEY MORGAN, Age Now: 18, Missing: 05/15/2001. Missing From CLINTON, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: East Feliciana Sheriff's Office (Louisiana) 1-225-683-5459 Or your local FBI office.

Missing: BRIANNA EVANS (LA)
BRIANNA EVANS, Age Now: 18, Missing: 09/08/2016. Missing From NEW ORLEANS, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: New Orleans Police Department (Louisiana) 1-504-821-2222.

Missing: MALIKA MCDONALD (LA)
MALIKA MCDONALD, Age Now: 17, Missing: 01/05/2016. Missing From NEW ORLEANS, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: New Orleans Police Department (Louisiana) 1-504-821-2222.

Missing: ELLA MINEAU (LA)
ELLA MINEAU, Age Now: 17, Missing: 06/14/2016. Missing From SHREVEPORT, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Shreveport Police Department (Louisiana) 1-318-673-7000.

Missing: ELMER ECHEVERRIA (LA)
ELMER ECHEVERRIA, Age Now: 17, Missing: 03/08/2016. Missing From SLIDELL, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Slidell Police Department (Louisiana) 1-985-643-3131.

Missing: CASSANDRA LALONDE (LA)
CASSANDRA LALONDE, Age Now: 45, Missing: 04/01/1988. Missing From WESTWEGO, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Westwego Police Department (Louisiana) 1-504-227-1400.

Missing: TAVIS ROBERTSON (LA)
TAVIS ROBERTSON, Age Now: 18, Missing: 03/28/2016. Missing From GRETNA, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Jefferson Parish Sheriff's Office (Louisiana) 1-504-363-5500.

Missing: MATTHEW FONTENOT (LA)
MATTHEW FONTENOT, Age Now: 17, Missing: 02/22/2016. Missing From GRETNA, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Jefferson Parish Sheriff's Office (Louisiana) 1-504-227-1400.

Missing: WILDA BENOIT (LA)
WILDA BENOIT, Age Now: 39, Missing: 07/23/1992. Missing From CREOLE, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Cameron Parish Sheriff's Office (Louisiana) 1-337-775-5111.

Missing: MARY RODERMUND (LA)
MARY RODERMUND, Age Now: 55, Missing: 03/02/1978. Missing From MORGAN CITY, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Morgan City Police Department (Louisiana) 1-985-380-4605.

Missing: BESSY MAZARIEGOS PEREIRA (LA)
BESSY MAZARIEGOS PEREIRA, Age Now: 20, Missing: 09/26/2014. Missing From SLIDELL, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: St. Tammany Parish Sheriff's Office (Louisiana) 1-985-898-2338.

Missing: EMANUEL POLK (LA)
EMANUEL POLK, Age Now: 25, Missing: 06/05/2008. Missing From METAIRIE, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Jefferson Parish Sheriff's Office (Louisiana) 1-504-349-5322.

Missing: RENATA WHITEHEAD (LA)
RENATA WHITEHEAD, Age Now: 36, Missing: 06/08/1996. Missing From JONESVILLE, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Jonesville Police Department (Louisiana) 1-318-339-9886.

Missing: TARANIKA RAYMOND (LA)
TARANIKA RAYMOND, Age Now: 35, Missing: 11/13/1995. Missing From NEW ORLEANS, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: New Orleans Police Department (Louisiana)1-504-821-2222.

Missing: DAVID LI (LA)
DAVID LI, Age Now: 8, Missing: 01/15/2012. Missing From METAIRIE, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Jefferson Parish Sheriff's Office (Louisiana) 1-504)-227-1423.

Missing: ALEXXUS SNYDER (LA)
ALEXXUS SNYDER, Age Now: 20, Missing: 12/31/2013. Missing From NATCHITOCHES, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Natchitoches Police Department (Louisiana) 1-318-352-8101.

Endangered Missing: COREY GILBERT (LA)
COREY GILBERT, Age Now: 38, Missing: 12/16/1984. Missing From JEFFERSON, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Jefferson Parish Sheriff's Office (Louisiana) 1-504-349-5322.

Endangered Runaway: HOLLY TRICHEL (LA)
HOLLY TRICHEL , Age Now: 25, Missing: 03/19/2009. Missing From BATON ROUGE, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Baton Rouge Police Department (Lousianna) 1-225-389-2000.

Endangered Missing: ROY CLARK (LA)
ROY CLARK, Age Now: 30, Missing: 08/28/2005. Missing From PORT EADS, LA. ANYONE HAVING INFORMATION SHOULD CONTACT: Plaquemines Parish Sheriff's Office (Louisiana) 1-504-564-2525.

NonFamily Abduction: RAYLENE HELSLEY (LA)
RAYLENE HELSLEY, Age Now: 46, Missing: 01/05/1983. Missing From RUSTON, LA. Case Possible Location: AR, KY, TN, US. ANYONE HAVING INFORMATION SHOULD CONTACT: Union Parrish Sheriff's Office (Louisiana) 1-318-368-3124.
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